Schedule an Appointment
Welcome to The NeuLine Clinic
Are you a new patient or a returning patient?
New Patient
Returning Patient
Attention:
IF YOU ARE EXPERIENCING ANY OF THE BELOW LISTED SYMPTOMS, PLEASE SCHEDULE A VIRTUAL VISIT OR CONTACT OUR OFFICE DIRECTLY.
Symptoms could include cough, runny nose, sore throat, fever, headache, body aches, chills, and loss of taste and smell.
Access Your Patient Portal
Patient Portal Help Desk:
McKinney Clinic: 214-414-2880
Celina Clinic: 972-382-3939
FAQ and Trouble Shooting:
https://www.fhcatx.com/patient-resources/patient-portal/
Virtual Health
The NeuLine Clinic now offers Virtual Health Visits. To schedule an appointment, select whether you are a New or Returning Patient and follow the prompts to schedule your appointment (select the clinic location, provider, and appointment type). If for any reason you are unable or feel you have a medical condition that requires an in-office visit, please contact our office where our staff are on standby to assist with your call.
Schedule an Appointment
Things to Know About a Virtual Visit:
- Patients must have a computer or mobile device with audio/video enabled and Wi-Fi access. For your PC or laptop you will also need updated versions of Google Chrome or Firefox. Remember that your microphone and video on your device must be enabled.
- After you schedule your appointment, you will be sent a link via text or email from Phreesia, our patient kiosk solution. Open the link and complete your Previst registration prior to arriving for your appointment. On the day of your appointment, approximately 30 minutes prior to your appointment, you will receive a virtual link to start your telehealth visit.
Virtual Health
The NeuLine Clinic now offers Virtual Health Visits: To schedule an appointment, select whether you are New or Returning Patient and follow the prompts to schedule your appointment (select the clinic location, provider, and appointment type). If for any reason you are unable to schedule an appointment or feel you have a medical condition that requires an in-office visit, please contact our office where our staff are on-standby to assist with your call.
Things to Know About a Virtual Visit:
- Patients must have a computer or mobile device with audio/video enabled and Wi-Fi access. For your PC or Laptop you will also need updated versions of Google Chrome or Firefox. Remember that your microphone and video on your device must be enabled.
- After you schedule your appointment, you will be sent a link via text or email from Phreesia, our patient kiosk solution. Open the link and complete your Previst registration prior to arriving for your appointment. On the day of your appointment, approximately 30 minutes prior to your appointment, you will receive a virtual link to start your telehealth visit.
Insurance
“Accepted” means that The NeuLine Clinic has agreed to provide care to the customers of a particular insurance program. We would like to be able to participate in all insurance programs; however, this is a complex decision which considers the availability of hospitals, specialists, referral restrictions, and drug formularies.
Please bring your insurance card to every visit!
Please note: Specific benefits and co-payments are determined by your plan. If we participate in your health plan, we will file a claim with your insurance carrier for the services provided. However, if your plan requires you to pay a co-payment or deductible, this will be due at the time of service. If we do not participate with your health plan, full payment for your services will be collected at the time of your visit. As a courtesy, for most insurance companies we will file the claim to your insurance carrier and they will reimburse you directly. Please see our Payment Policy for additional details.
We are pleased to participate in several Medicare Advantage plans.
Uninsured? We Offer Direct Primary Care
Contact us to learn more about our Direct Primary Care program. It’s an excellent alternative to traditional insurance, giving access to regular physician care through an affordable membership plan.
Billing Information
Benefits
Benefits, which are those expenses for which your insurances will pay, vary with your insurance plan. Please familiarize yourself with your insurance benefits prior to your appointment to minimize confusion regarding your plan coverage. Please understand that you or your guarantor are responsible for all incurred charges and that filing an insurance claim neither guarantees payment of that claim by your insurance carrier nor relieves you of that responsibility. Please bring your insurance card to every visit!
Payment Policy
As a courtesy, we will file the claim to your insurance carrier and they will reimburse you directly. However, if we do not participate in your health plan, full payment will be collected at the time of your visit. If you do not have health insurance and choose to pay for your services in full at the time of your visit, we will discount your charges by 20%.
Dispute Resolution
If you feel that your claim has not been handled correctly by your insurance carrier, please contact your carrier as soon as possible regarding any discrepancies. Please refer to the phone number listed on your insurance card.
Contact Us
We take great pride in providing all our patients with the highest quality service. To better serve you, we would like to hear your concerns, compliments, and complaints.
Frequently Asked Questions
How do I enroll in patient portal to access my account information and view my statements?
Nextgen patient portal enrollment must be completed using the link provided by the practice. Please contact the clinic to obtain access to the patient portal by calling McKinney Clinic at 214-414-2880 or Celina Clinic at 972-382-3939.
I’m having trouble creating a patient portal account. What should I do?
Please contact the clinic directly for assistance; McKinney Clinic at 214-414-2880 or Celina Clinic at 972-382-3939.
Can I pay online without enrolling in the patient portal?
Online bill pay is only offered through Nextgen patient portal.
Can I review my statements online for all my accounts?
Nextgen patient portal users can view statements for dependants linked to their portal account.
My insurance information is different than what is on my statement. How do I update it?
Please contact our billing office by calling McKinney Clinic at 214-414-2880 or Celina Clinic at 972-382-3939.
Can I contact you by Email?
The NeuLine Clinic communicates electronically with patients using NextMD patient portal: info@theneulineclinic.com
How do I contact you regarding problems with my account?
Call McKinney Clinic at 214-414-2880 or Celina Clinic at 972-382-3939.
Why didn’t my insurance company pay?
You may have a deductible that hasn’t been met, therefore your insurance makes you responsible for the balance.
Can I pay multiple accounts?
Yes, be sure to put the account numbers you wish to pay on your check or the receptionist taking your payment or give to the receptionist taking your payment.
What if I disagree with the balance or information on my statement?
Our physicians provide the best care for our patients and will bill for the services they provide. If you still feel your balance or information is incorrect, please call our billing office to further assist you with your questions.